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“It’s a shame. It just absolutely makes me sick.”

That’s the concluding statement of Andy Pomroy, broadcast at the end of a “Rossen Reports” story on NBC’s Dec. 3 “Today” show.  Pomroy, of Windsor Door Sales in Albuquerque, N.M., was one of two garage door experts participating in this hidden-camera investigation. “How honest are garage door repairmen?” was the title of the 5-minute report. The investigation, led by NBC News’ National Investigative Correspondent Jeff Rossen, showed three out of four garage door repairmen attempting to… Read More

 


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THE WORST Garage Door Company in the Nation

PART 1: WHAT’S HAPPENING

“Man, you’re goin’ to hell.” So said A.J. Viola, the GDS trainee, to his trainer. After getting hired by GDS in March, Viola was riding with another tech in Southern California. They came to a customer who was in a hurry and told them to “just get it fixed.” “We could have done the job in five minutes, but the tech deliberately took his time, and then charged the customer about $1,000 for 10 rollers and a couple hinges. I was stunned.” At first, he didn’t say anything to his trainer. But soon after that, they came to a customer who just needed hinges and a strut. The trainer showed Viola how it’s done: he charged the customer “$900 for about 10 minutes of work.” When they got back in the truck, that’s when… Read More

 


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Clippings | Garage Doors and Openers in the Media

Clippings are brief summaries of recent news articles in the consumer media. These stories offer a peek at how garage door companies and products are being reported to the public.

“Inside Edition” Turns Cameras on Garage Door Repairmen

Source: Lisa Guerrero, “Hidden Camera Investigation Shows Repairman Charging Hundreds of Dollars for Unnecessary Fix,” Inside Edition, Oct. 29, 2015, and “Watch Repairman Tear Off Door Sensor … Then Charge $120 to Fix It,” Inside Edition, Oct. 30, 2015.

On Oct. 28 and 29, “Inside Edition,” a nationally syndicated television news program, broadcast two reports of its hidden camera investigation into garage door repairmen. An estimated five million viewers watched each report. The only problem in the setup was a tilted photo eye on a garage in Midland Park, N.J. One technician with “Garage Door Service” on his shirt wanted to replace the spring for $450 to $550. When exposed by reporter Lisa Guerrero, he jumped in his unmarked van and… Read More


TRULY EXPOSED | Garage Door Techs Caught on National Canadian TV

Editor’s Note: A year ago, on May 15, 2011, “Dateline NBC” exposed unethical practices of garage door technicians in a special prime-time hidden-camera investigation. The show sent shock waves through our industry. Just when you thought our industry’s reputation couldn’t get any worse, a nationwide television broadcast in Canada exposed even more abuses by garage door technicians.

Besides gross overcharging and installing unneeded parts, the broadcast showed a technician urinating in a corner of the garage. In the following pages, our coverage touches on several key aspects of this disturbing story. As always, our goal is to lead the industry to higher levels of professionalism. First, here’s a quick synopsis of… Read More


Tips for Consumers – How To Choose the Right Garage Door Company

We know that within most markets there are companies and individuals who prey on consumers, especially ones who are not fully aware of how to locate a professional. Unfortunately, this is true within our very own industry and profession.

One tool you can use in your area is communicating these tips on how to locate a professional door business. You should share these tips with your local… Read More